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T-Mobile is significantly improving its Protection 360 plan without increasing your monthly cost

We are tired of generating media controversy and customer frustration with nearly every action, public announcement and policy change we have made over the past few months. T-Mobile is finally doing something right that no one can find fault with.

Curiously, the “Un-carrier” is not doing much to advertise the very positive upcoming changes to the already popular Protection 360 program. According to an internal document leaked by the ever-resourceful folks at The Mobile Report, subscribers will only be quietly informed of the upcoming changes via email.
The information contained in this document and a second document setting out the soon-to-be-revised terms of the T-Mobile The Protection 360 plan is actually confirmed and described in even more detail on the operator's official website, so everything that will happen on October 1st is actually set in stone.

Four major upgrades, no additional cost

You know how T-Mo has been constantly increasing monthly prices, taxes and fees lately without offering anything to justify these increases or even taking away features and benefits from long-time subscribers? For once, in less than two months, the opposite will be true, because the following improvements will keep Protection 360 prices somehow unchanged:
  • Unlimited claims for accident damage, including repair of the front and rear windows;
  • $0 for front screen repair for “eligible” smartphones;
  • Rear glass repair for $29 for eligible smartphones;
  • Front screen repair for $29 for eligible iPad Pro and iPad Air models.

These free front screen repairs sound particularly great (although it's not entirely clear which phones are eligible). Currently, the whole thing costs $29, which of course can add up if you have a certain aversion to screen protectors.

The rear window repair is a new feature in the Protection 360 plan and allows you to save a lot Money that is more than the $99 currently charged for “accidental damage” of this (and many other) type.

The same accommodations don't seem to apply to “eligible” iPad Pros and iPad Airs, as glass repairs will continue to be lumped in with other “accidental damage” cases. However, front screen repairs on these devices will also be cheaper, whatever that means (and it can be a lot).

And last but not least, those who tend to break their devices Really will often be pleased when the current limit on claims for accidental damage is lifted. The not so good side of things is, T-Mobile will also begin charging late fees for unpaid monthly charges on that service starting on the same date, October 1, but that probably won't affect many customers and the fees themselves don't sound particularly massive.

Wait, how much does Protection 360 cost again?

Unfortunately, your monthly price can vary greatly depending on the type of phone or tablet you have, starting at $7 and going up to $25.

The easiest way to find out how much you need to pay is to visit this website and enter the full details of the product you want to enroll in the program… if you haven't already signed up. To give you a couple of examples, something like the Samsung Galaxy S24 (and S24 Plus and S24 Ultra) falls into the “Tier 5” category and requires a Protection 360 expense of $18 per month.

This actually seems to be true for most high-end smartphones of recent years, while the entry-level Samsung Galaxy A14, for example, is a “Tier 2” device with a monthly cost of P9,360.

Protection 360 has recently been expanded to accept phones and tablets at any point after purchase. However, if you do not register your device at the time of purchase, it will have to undergo a visual mechanical inspection in a T-Mobile Shop to qualify.


A mobile technology enthusiast since the Nokia 3310 era, Adrian has been a dynamic presence in the technology journalism space, contributing to Android Authority, Digital Trends and Pocketnow before joining PhoneArena in 2018. His expertise spans multiple platforms, with a particular interest in the diversity of the Android ecosystem. While it's difficult to balance full-time parenting with his work, his passion for technology trends, running and movies keeps him energized. His dedication to mid-range smartphones has resulted in an eclectic collection of devices that he has saved from bankruptcy because he prefers “reasonable” over “overpriced”.

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