Kevin tried to get the customer to stay, but that attempt failed when the customer wrote back, “No, I would like a transfer pin.” And this is where Kevin started to make things worse for the customer. T-Mobile Customer. If you enter a set of instructions, you can see in the screenshots we have embedded in this article that the T-Mobile An employee named Kevin asked the customer to check the box next to “Port Out Protection.”
The problem here is that “Port Out Protection” is a feature used by T-Mobile customers to prevent unauthorized transfers of their accounts. It is a great feature as it prevents an attacker from T-Mobile transfer the customer’s account to another provider without their knowledge. If something like this happens, T-Mobile The customer may be locked out of his own account and phone and his bank, securities and credit card accounts will be deleted.
“The problem is that no one at T-Mobile or Metro wants to see the canceled lines in their stats. That's the elephant in the room. T-Mobile is becoming the Wells Fargo of phone companies. That will hurt them eventually, just like it did with WF.” – Reddit subscriber GuaranteeWide7607
When used correctly, Port Out Protection is an important security tool for T-Mobile Customers. Misused by a T-Mobile rep, it can make it difficult for a Good Samaritan to T-Mobile Preventing account holders from receiving a transfer PIN. The Good Samaritan wrote on Reddit: “So here I am, trying to untangle this mess. This just seems petty and predatory towards customers who want to leave.”
The helpful buddy also had a good suggestion for others T-Mobile Subscribers who wish to receive a transfer PIN. Do not look for it in the app. Instead, call 611 from your T-Mobile Call and go to the Number Transfer Center to get a transfer PIN.